when we are closed the NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

• give you self-care advice 

• connect you to a nurse, emergency dentist or GP

• book you a face-to-face appointment

• send an ambulance directly, if necessary

• direct you to the local service that can help you best with your concern

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.